Privacy Policy

At Dr. Jaiswal's Homoeopathy, we are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website or consult with us.

1. Information We Collect

Information You Provide Directly

• Contact information: Name, mobile number, email address
• Health information: Symptoms, medical history, current medications, uploaded reports shared for consultation purposes
• Communication records: WhatsApp messages, emails, and enquiry form submissions

Information Collected Automatically

• Browser type and version
• Pages visited and time spent on the website
• Device information and approximate location (city level)
• Referral source (how you found our website)

2. How We Use Your Information

We use the information we collect to:

• Provide homoeopathic consultation and treatment services
• Respond to your enquiries and appointment requests
• Send treatment updates, follow-up reminders, and health information
• Maintain accurate patient records as required by law
• Improve the quality of our website and services
• Comply with legal and regulatory obligations

3. Confidentiality of Medical Information

4. WhatsApp Communications

When you contact us via WhatsApp for consultation purposes, please be aware that WhatsApp is operated by Meta Platforms Inc. and is subject to their own Privacy Policy. We recommend not sharing highly sensitive personal health documents via WhatsApp where alternatives are available. However, all health information you share with us via WhatsApp is treated with the same confidentiality as in-clinic information.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• With your explicit consent for referral to another healthcare provider
• When required by law (court orders, regulatory compliance)
• In a medical emergency where disclosure is necessary to protect your life

6. Data Retention

Patient medical records are retained for a minimum of 7 years as required by Indian medical regulations. Non-medical contact information is retained for as long as necessary to provide services and is deleted upon request, unless retention is required by law.

7. Cookies

Our website may use basic cookies to improve your browsing experience. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings without affecting your ability to use the website.

8. Children's Privacy

We do not knowingly collect personal information directly from children under 18. Information for child patients is collected from and with the consent of their parents or legal guardians.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for communications at any time

10. Contact for Privacy Concerns